I thought we would have sold our house and moved by now,, but fate (and the Fed) intervened. One thing I looked forward to was getting rid of Time Warner / Spectrum / Charter internet. We don’t have any other options and for maybe two decades it has been broken. I even filed an FCC complaint at one point to no avail.

Last week hubris got the best of me and I ordered a new DOCSIS 3.1 modem to replace my old DOCSIS 3.0. I even noticed that the long standing latency / routing problem seems to have been fixed. Maybe I would have a few last months in this house with actual functioning internet.

Read all the docs and plugged in the new modem like they said to. It synced and connected and then automatically sent me to the Spectrum page to register a new modem. So far so good. But the new modem was nowhere to be found. No links except one to documentation that spun for a while and then gave an “out of service” message.

Now it’s important to note I’m all connected and packets are flowing. All I seem to need is some sort of verification / registration from Spectrum. I read the docs again, bypass my router and plug straight into the modem. Nada. Got angry. Cursed Time Warner or whatever they call themselves this week. Gave up.

Thought maybe it could be something broken on their end and decided to try again today. Same exact results. I called TW/S/C. Man was very helpful, but needed me to connect the new modem. But if I do that the phone call gets disconnected. Ok, I’ll try some other day. No point in ruining my Sunday.

But I hooked up the new modem and called back on my cell anyway. Finally getting a live person and verifying my name, address, zip code, phone number, date of birth, place of birth, favorite color and the name of my first pet, we were ready to go. He wanted the MAC address of my router. I pointed out that he already had it. He said he did not. I pointed out that I was logged in and they were sending me packets and he was looking at my modem connection. Why this ruse? Ok, I’ll play along. I read him the long hexadecimal alpha numeric code from the bottom of the modem. He read it back with military codes for the Alpha Bravo Foxtrot parts.

I inquired why this was so broken, why I couldn’t just do this all from the web page they (partially) served me. Mentioned I had done this before at my daughter’s new apartment. At this point he admits if you buy your own modem you have to call in to get it “activated”.

HUH???

I just read all sorts of documentation and on-line posts and saw nothing about this. Nor did the Modem Activation web page they have been serving me for two days say anything about calling in for an customer owned modem. So if I rent a modem from TWSC I can do this all automatically. Otherwise I need to figure out that I need to call in, that then problem isn’t a broken modem or some mistake on my end. Bastards.