Spectrum Outage Outrage

We has only one choice for internet: Spectrum, formerly Time Warner. It has been very erratic, irregular service literally for years.  My neighors have the same problems and we even believe we know the exact piece of equipment failing.  Still no fixes.  I found this Spectrum Outage Map on line.  How is this allowed to happen?  Vast numbers of people without internet in just about every major city in the US. And other providers don’t do this.  And yet they were just allowed to merge with Charter.  What is our FCC doing?  People pay a lot for this service.