If you live in Central Texas you probably know about the H.E.B. grocery chain. I can’t think of a better run business. I know people who have had dealings with them at every level (customers, vendors, employees) and I have never heard anything bad. Heck, I’ve never heard anything but compliments. Sure, they are heavily consumer oriented in a high volume, low margin business, but why aren’t all businesses like this? From WaPo, but a story covered by all the local news outlets.